Refund and Cancellation Policy

Refund and Cancellation Policy for SmartLearnLMS.com

At SmartLearnLMS.com, we strive to provide our customers with the best learning management system (LMS) experience possible. Our refund and cancellation policy is designed to be fair and transparent, ensuring that both parties understand their rights and responsibilities. Please read the following policy carefully:

1. Refund Policy:

1. 30-Day Money-Back Guarantee:

We offer a 30-day money-back guarantee on all our subscription plans. If you are not completely satisfied with our service within the first 30 days of your subscription, you may request a full refund, no questions asked.

2. Refund Eligibility:

To be eligible for a refund, you must submit your refund request within 30 days of your initial subscription date. Refund requests made after this period will not be eligible for consideration.

3. Refund Process:

To request a refund, please contact our customer support team at [insert contact details]. Our team will review your request and process your refund within 7 business days of approval. Refunds will be issued to the original payment method used for the subscription.

4. No Refund Exceptions:

We do not offer refunds for subscription renewals, add-on purchases, or any other additional services beyond the initial subscription period.

2. Cancellation Policy

1. Cancellation Procedure:

You may cancel your subscription at any time by accessing your account settings on our website or by contacting our customer support team. Your subscription will remain active until the end of the current billing cycle, and you will not be charged for any subsequent billing periods.

2. No Partial Refunds:

We do not offer partial refunds for cancellations made before the end of the current billing cycle. However, you will continue to have access to our service until the end of the paid period.

3. Data Retention:

Upon cancellation of your subscription, your account data and content will be retained for a period of [insert duration], during which you may request a data export. After this period, all account data will be permanently deleted from our system.

4. Subscription Reactivation:

If you choose to reactivate your subscription after cancellation, you may do so at any time by resubscribing through our website. Please note that you may lose access to previously stored data and content if it was not exported before cancellation.